Get To Know Us
nanoKnowledge® is a pioneering brand network of knowledge brokers and management consultants, with international partners and associates residing in Australia, Singapore, China and the United Kingdom. We pioneer our own global pathways to knowledge management experiences and solutions. This is why nanoKnowledge® is uniquely different from all other management consulting firms and think tanks.
Collectively, nanoKnowledge® partners and associates have accumulated more than a century of experience consulting for various kinds of businesses, organisations and institutions in different countries. By combining our global experience and specialist know-how, we are able to influence change and catalyse innovation in increasingly better ways.
Managing Partners & Directors
David C Tham
Founder and Managing Director, nanoKnowledge® Australia
Founding Partner, nanoKnowledge® Singapore
Mr David Tham founded nanoKnowledge® in Singapore (2003) and Australia (2006). He is a knowledge broker and innovation strategist whose career spans international publishing and broadcast media companies, the Asia-Pacific IT & telecommunications sector, and the global travel & lodging industry, including hands-on entrepreneurial experience managing start-up businesses and innovative ventures. David has held key management and senior consulting positions in award-winning multinational private corporations and the public service.
David is noted for his pioneering work in Internet enterprise, e-learning innovation and social media marketing communications, especially in the tourism and hospitality sectors in the Asia Pacific. In 2016, David's story of entrepreneurship from Singapore to Australia, was chosen by Curtin School of Management as a case study to teach Curtin University students about Opportunity Recognition (MGMT3004 Entrepreneurship). Today, David is recognised as an industry / career mentor by two world-class business schools, namely, Curtin Business School (Curtin University) (since 2012) and University of South Australia (UniSA) Business School (since 2016). He has also mentored media and communication students at Murdoch University (since 2006) and Edith Cowan University (since 2007) respectively.
David began his career in broadcast and print journalism in Singapore in 1996. In 2000-2001, he worked as the creative director of GetIT Multimedia, a Silicon-Valley-headquartered start-up company specialising in rich-media-applications and e-learning in the Asia Pacific. Subsequently, as the chief knowledge officer of the Raffles International hotels & resorts group in 2001-2003, David facilitated the knowledge capital integration of the newly-acquired Swissôtel and Resorts chain with the Raffles Hotels and Resorts. His strategy enabled the corporate group to win the Intelligent Enterprise 20 Award (2002), impressing judges from 10 world class IT research and management consulting firms, namely, Accenture, Atos Origin, Braxton, Frost & Sullivan, Gartner, IDC, KPMG, META Group, Ovum, and PwC Consulting. Recognising how emerging new Internet technologies could influence the ways information and guest services were provided in world class hotels and resorts, David pioneered the first in-house "Information Literary" staff training workshops for the Singapore hotels sector in January 2004.
In 2004-2005, David was appointed as Senior Consultant to the Singapore Workforce Development Agency (WDA) and Ministry of Manpower (MOM), where he facilitated national workplace strategy development for industry and promoting workplace leadership in the Tourism and Hospitality, Healthcare, Retail, Aerospace (MRO) and Logistics (Services) industry sectors respectively. David was a member of Singapore's Quality Workplace Efforts and Strategies Taskforce (QWEST), and co-representative of WDA to the Singapore Tripartite Committee for Work-life Strategy, which developed Singapore's inaugural Work-life Harmony Week in 2005. He authored WDA's pioneering strategy for "Cultivating Communities of Practice and Visualising Great Workplaces" (08 Oct 2004), which broadened the thinking and conversations of policymakers about inter-agency cooperation, collaboration with industry stakeholders, and public consultation, while creating value by identifying new avenues for researchers to collect, analyse and share qualitative data in an increasingly "social" and unpredictable economy.
An award-winning scholar and alumnus of the John Curtin Institute of Public Policy (JCIPP) at Curtin Business School, Australia, David is a published author and conference presenter on the applications of the Internet and social media audiences to businesses and industries, particularly the music and tourism industries respectively. David holds a Graduate Certificate in Research Commercialisation from Curtin University (2012); a First Class Honours degree in Communication Studies from Murdoch University (1999); and, a Diploma in Mass Communication from Ngee Ann Polytechnic (1997), specialising in journalism, public relations, advertising, and multimedia production.
Some of David's international contributions to knowledge management and innovation include:
co-founding Singapore's first student-run web-publishing business (1996) that built Asia's first alternative music community website;
co-producing some of the world's earliest broadband-quality multimedia e-learning content (e.g. Video-on-Demand) for Cisco System's IPTV (2000-2001);
setting up the Asia Pacific's first Virtual Learning Centre (2001) for the Asia-Pacific Broadcasting Union (ABU) and the Asia-Pacific Institute for Broadcasting Development (AIBD);
building the Raffles and Swissotel hospitality groups' human capital management system (2002);
conceiving the Singapore Workforce Development Agency's prototype Human Capital Portal (2004-2005), which evolved into Singapore's first online community of practice for workplace leaders and HR managers in 2006, before being incorporated as Human Capital Singapore in 2009.
David is also noted for his contributions to tourism marketing innovation:
pioneering the concept and content of the first series of workshops in Australia on how to market tourism to Asian Chinese audiences: the original "China Ready" workshops (2011-2012), in partnership with Tourism Council of Western Australia; and sponsored by Tourism Western Australia and Perth Airport.
devising the idea and strategy for the first privately-funded visit by a delegation of tourism business operators from Western Australia to the cities of Beijing, Shanghai and Nanjing (2011) -- to promote the Western Australian tourism industry in China, and broker new business connections / trade relationships
becoming the first knowledge broker to be certified "Japan Specialist" by the Japan National Tourism Organisation (JNTO) (2014) -- a first in the area of travel-knowledge brokering -- in conjunction with Jetstar Airways' trade partnership with nanoKnowledge® (since 2012);
investing in and leading the world’s first hospitality-themed experiential learning program in Australia (2015), which was supported by world class hotels and resorts, avant-garde community clubs, exciting food and beverage brands, leading schools of hospitality and industry leaders in the Gold Coast, Queensland. These include the award-winning Currumbin RSL, Ignite Education, the Palazzo Versace, the Sofitel, and Southern Cross University's School of Business and Tourism.
Co-Founder and Managing Partner, nanoKnowledge® Singapore
Senior Consultant, nanoKnowledge® Australia
Specialist Adult Educator (Adult Educators’ Professionalisation), Institute of Adult Learning Singapore
Dr Casey Ho helped to co-found nanoKnowledge® Singapore in 2004. He is an expert on adult education, who coaches, facilitates, trains and mentors both working adults and young professionals. Deeply passionate about human capital and organisational development, Casey has worked for multinational corporations in diverse industries, particularly in the roles of training manager, regional training manager and training director. He is a strong advocate for lifelong learning, to help adult learners cope with the constantly changing needs of the modern workplace.
As an accredited Specialist Adult Educator (Adult Educators' Professionalisation), Casey is actively involved in the coaching, mentoring, training, and assessing of adult learners at the Institute of Adult Learning, Singapore (IAL). In 2016, he was awarded recognition by Singapore's Adult Education Network (AEN), for his pioneering contributions to National Adult Education.
Casey holds a Doctor of Business Administration (DBA) from the University of South Australia (2014), and a Master of Business Administration (MBA) from the University of Leicester, UK. He is the co-author of a published study that uses the Maslach Burnout Inventory-Educator Survey (MBI-ES) to assess burnout among workers with part-time training roles. Casey is recognised as an industry and career mentor by University of South Australia (since 2015) and Curtin University (since 2016).
Casey's extensive and diversified portfolio of training experiences, which spans across Australia, Brunei, China, Indonesia, India, Ireland, Malaysia, Japan, Korea, Macau, Singapore and Taiwan includes:
Diploma in Adult & Continuing Education (DACE); Advanced Certificate in Training & Assessment (ACTA);
Kepner-Tregoe Problem Solving & Decision Making;
Good Clinical Practices (ICH-GCP); Drug Development Process;
Good Manufacturing Practice (GMP); Good Documentation Practice (GDP);
Standard Operating Procedures (SOPs) and Work Instructions (WIs);
Supply Improvement Process; Human Error Reduction; Process Picture Maps;
QC Tools; Statistical Process Control; ISO9000; Internal Quality Audit;
Performance Management; Coaching; Field Trainer Certification; Train-The-Trainer;
Job Analysis; Change Management (e.g.'Who Moved My Cheese?');
Leadership and Supervisory Skills.
Partners & Associates
Malcolm B Nerva
China Partner & Associate
Executive Director, Genowledge Corporation
Mr Malcolm Nerva is an accomplished Innovative Learning Designer, Facilitator and Coach. He has designed and delivered unique and transformational programs for both multinational and local companies in the areas of team building and development, leadership and management, self- and shared awareness, gender and generational diversity, health and wellness, and language and communication.
Malcolm has trained and coached middle and senior management from Bank of East Asia, Cisco, Ericsson, Hony Capital, Kraft, Lenovo, McKinsey, P&G and Volkswagen, and has consistently obtained satisfaction ratings of over 90 percent. He has also facilitated high-level team strategy sessions for senior managers from multinational businesses and delivered team-building programs for large groups. He is also a guest lecturer for the respective BBA, MBA and Master of Finance Programs at Peking University, Tsinghua University, Renmin University of China, Fudan University, and Shanghai Jiao Tong University.
Malcolm holds a Bachelor of Business Administration degree (Honours) from the National University of Singapore, majoring in marketing and finance. Creative and resourceful, Malcolm uses a careful and consultative approach to training and development, and uses his enthusiasm, creativity and passion for lifelong learning, to inspire growth and positive change in his trainees. He also composes, performs, and teaches music in his spare time and enjoys traveling, snowboarding, water sports, horse riding and reading.
Principal Consultant, Gurteen Knowledge
Mr David Gurteen is a renowned public speaker, writer, and conversational host. He works in the fields of knowledge management, organizational learning, and conversational leadership. He gives keynote talks, designs and facilitates Knowledge Cafés, and runs workshops around the world. He is best known as the creator of the Gurteen Knowledge Café – a versatile conversational process to bring a group of people together to learn from each other, share experiences, and make better sense of a rapidly changing, complex, less predictable world to improve decision making and to innovate. He has facilitated hundreds of Knowledge Cafés and workshops in over 30 countries worldwide for over 20 years.
David is the founder of the Gurteen Knowledge Community – a global network of more than 22,000 people in over 160 countries, and he has published his regular monthly Knowledge-Letter for over 20 years. He curates the Gurteen Knowledge website – a resource site containing book reviews, articles, people profiles, event calendars, inspirational quotations, an integral blog, and much more on subjects that include knowledge management, informal learning, and creativity and innovation. He is the editor of the book Leading Issues in Social Knowledge Management, published by Academic Publishing International.
In June 2010, David won the Ark Group’s lifetime achievement award for services to Knowledge Management. He is currently writing an online book (a blook) on Conversational Leadership.
David has a degree in Physics and started his career as a computer-aided design engineer working for British Aerospace. He moved on later to work as a software development manager for Prime Computer, where he designed and implemented early networking and file-sharing systems. He moved to Lotus Development, where as European Software Development Manager, he managed the localization of Lotus 1-2-3 (an early spreadsheet application) into various languages. His corporate career culminated in International Czar for Lotus Development in Cambridge, Massachusetts, where he was responsible for ensuring that all software products were designed for the International marketplace. In 1993, he left Lotus to become an independent consultant.
Foundations in research
The term “knowledge brokering” was originally used by scholars to describe companies, spanning multiple markets and technology domains, that move innovations around from business to business. If you are new to the concept of knowledge brokering, we recommend that you first read Sutton and Hargadon (2000), “Building an innovation factory,” in Harvard Business Review, Vol. 78, No. 3, pp. 157–166.
In the first decade of the 21st Century, knowledge management (KM) was often used as a counter-intuitive organisational solution to chronic organisational development (OD) problems. Many organisations assumed that information technology (IT) could be used to extract finite meaning from an infinite sea of information -- often spending millions of dollars on "knowledge management systems" that could not demonstrate an immediate return-on-investment (ROI). As a result, many of those organisations struggled to implement knowledge management (KM) because their leaders and stakeholders could not understand that knowledge management is neither an information technology (IT) issue nor about starting a library or central information repository for documents and records.
The goal of knowledge management (KM) should be about the management of culture in a future-proof organisation; not about the accomplishment of a technical task or the solution to a problem. Very few organisations understood that effective knowledge management (KM) strategies needed to be built on grassroots-supported lifelong-learning foundations, and empowered by the free-flowing exchange of knowledge and experience between all stakeholders.
In 2004, the idea for an enterprise knowledge brokerage and management consultancy was conceived by founder David C Tham in response to what he described as "the systemic failure of information technology-reliant knowledge management strategies to live up to their promise as the foundations for stimulating more sustainable organisational development." (Presentation on the State of Knowledge Management at the 2004 meeting of the Asia Pacific Learning and Knowledge Management Council of The Conference Board, Singapore).
Thus, nanoKnowledge® was introduced to the world for the first time in 2004. We began our journey in Singapore, by teaching customer-oriented organisations how to think and communicate more effectively, and how to be more in touch with the habits that important stakeholders formed. We showed our clients how practical changes in the way they trained their staff, could impact their knowledge management efforts.
In doing so, nanoKnowledge® pioneered its maiden pathway as a corporate learning / training organisation providing expertise along the converging pathways of training, education, business, technology, and sustainability. We created a branded platform for freelance knowledge brokers and management consultants to work together and develop the capability to go global. Our goal was to be the world's preferred network of knowledge management networks.
The animation below illustrates how the nanoKnowledge® value chain has evolved in the first ten years (2003 - 2013) of our growth, from operationalisation to unique value proposition:
The nanoKnowledge® manifesto™
These are the principles that have guided our journey from small business to global network:
nanoKnowledge® did not begin as a Corporation. We began as a Partnership to create new experiences of learning, and community of trainers.
We broker Knowledge for Learners, Leaders, and In-betweeners. Not thrill rides for adventure-seekers.
When we realise that we do not know what we cannot unlearn, we discover that learning changes the experience of who and what we are.
Changing how we learn, changes how we communicate what we know.
Changing how we communicate what we know, changes how our experience of community grows.
Changing how our experience of community grows, creates the momentum for our leadership in pioneering new knowledge management through experiential learning.
People do not value nanoKnowledge® just because they like us to help them manage change. People value us because they want our leadership experience in what to change.
We create change by building better pathways for people to experience learning and value knowledge management. We do not buy or sell products and services to be better valued by anyone.
We must inspire the movements to seek balance and change because we know firsthand that From Small Things, Big Things Grow™.
If we do not lead in the creation of the innovation that will make nanoKnowledge® redundant, someone else will.